What we delete
After we verify your request, we erase your personal profile and usage history tied to your account, including (as applicable):
- Account identity (name, email, guest or registered account record)
- Projects, documents, chat and coaching history, assessment answers, and preferences
- Devices and sessions linked to that account
- Product analytics and activity events tied to that account
We aim to complete erasure within approximately one (1) week after verification (including from backups where practicable). We respond to requests within approximately one month, unless a longer period is permitted by law.
What we may retain
- Abuse-prevention hash — Upon requesting data deletion, your personal profile and usage history are permanently erased. However, an irreversible, cryptographically hashed signature of a device token may be securely retained solely to detect fraud and prevent free-tier / promotional abuse. We do not keep the raw device identifier with your deleted profile. The hash cannot be reversed to recover the original identifier and is not used to resume your account or track you as a person.
- Payment and billing records — retained as required by tax, accounting, and payment law (which may be longer than one week).
Purchases made through Google Play or the App Store are billed by those stores. Deleting your RDY2WRK account does not automatically cancel a store subscription; manage billing in your store account if needed.
How to request deletion
- In the app (recommended): Settings → Account → Delete account & data, confirm, and submit.
- On the web: use our data-request form and choose Delete my data. Use the email associated with your account when possible.
For deletion requests we use two-step verification (for example confirming control of your registered email or signed-in account) before completing erasure.
Related
Full details: Privacy Policy · Terms of Service